Job Type: Full-time

Pay: $16 - $17 per hour

Berkshire Food Co-op (“BFC”) Grocery Team Members are the public face of the Co-op, providing friendly customer service while aiding the Grocery department. They answer customer questions while maintaining department backstock, displays, and have a working knowledge of Grocery products. They are committed to excellence in retail and service standards, ensuring smooth, safe and efficient operations, and curating an exceptional customer experience. They work to achieve the collective goals of the organization and support the Ends, Vision, Culture and Values of the Co-op.

The Co-op is looking for a team-player who is passionate about people and customer service. The individual would be supporting the closing shifts.

Responsibilities & Duties (other duties may be assigned):

· Practices a total store approach to customer service, responds promptly to customer service needs in all departments

· Aids in taking and processing buying club orders; answers questions in relation to buying club

· Stock displays fully without overcrowding; face items on shelves

· Maintains knowledge of products and weekly ad items throughout the grocery department

· Label item accurately with price tags or signs. Report price discrepancies to the receiving team

· Contributes to building a positive team spirit; display enthusiasm and promote a friendly group work environment

Skills and Requirements:

· Strong customer service skills

· Excellent verbal communication and organizational attitude

· Ability to follow instructions and procedures

· Ability to thrive in a fast-paced, multitasking environment with a professional and friendly attitude

· Ability to work both independently and as part

· Has a passion for our community and must love food!

Physical Requirements:

· Must be able to stand up to eight hours a day

· Must be able to lift at least 25 pounds at a time independently or with assistance on an occasional to frequent basis

· Ability to use fine motor skills

· Ability to adapt to changes in temperature due to opening doors, coolers and freezers

· Ability to bend, stoop, reach, crouch, walk, kneel, push, pull and twist repeatedly

· Ability to lift product overhead and/or climb ladders with product

· Ability to remember product placement and back stock

· Ability to read small print

· Ability to tolerate exposure to noise from machinery and the general environment

· Ability to write notes, emails, and items of a similar nature on a computer, touch screen, or by hand

Job Type: Full-time

Pay: $17 - $18 per hour

Are you a food-lover who has a passion for serving the general public with excelling customer service in a fast-paced environment? Then Café Team Member may be the right position for you! Café Team Members make delicious sandwiches and wraps, pairing it with the perfect hand-crafted drink. They cut and prepare fresh fruits, veggies, and meat for the department, and keep displays well-stocked and beautifully presented. They love to serve our community and provide exceptional, friendly customer service. Our Café is a fast-paced, friendly environment composed of a hard-working, passionate, fun-loving team.

Responsibilities & Duties (other duties may be assigned):

· Practices a total store approach to customer service; maintains a positive, empathetic, respectful and professional attitude towards customers

· Educates customers by presenting and explaining the drink and sandwich menus

· Prepares quality sandwiches/wraps and beverages, follows prescribed recipes and preparation techniques

· Maintains inventories by replenishing smoothie/juice bar ingredients, coffee beans and supplies

· Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs

· Maintains a safe and healthy work environment by following organization standards and sanitation regulations; maintains order and cleanliness of the department

· Perform food preparation tasks such as washing product, cutting fresh fruits, veggies and meats, and other tasks as assigned by the Fresh Foods Manager

Skills and Requirements:

· (Required) 1+ food service experience

· Must be at least 18 years old

· Driver’s License

· Comfortable working with a team in a fast-paced café and kitchen environment

· Excellent communication and organization skills

· Strong customer service skills

· A strong love of food

· Ability to follow instructions and procedures

· Ability to thrive in a fast-paced, multitasking environment with a professional and friendly attitude

· Ability to work both independently and as part of a team

· (Preferred) 1+ customer service experience

Physical Requirements:

· Must be able to stand up to eight hours a day

· Must be able to lift at least 25 pounds at a time independently or with assistance on an occasional to frequent basis

· Ability to use fine motor schools

· Ability to adapt to changes in temperature due to opening doors, coolers, and freezers

· Ability to bend, stoop, reach, crouch, walk, kneel, push, pull and twist repeatedly

· Ability to work in a fast-paced environment

Job Type: Full-time

Pay: $20 - $21 per hour

Berkshire Food Co-op is looking for a Line Cook with open availability, who shares motivation and a passion for serving natural, organic foods to our local community and owners in a positive, fast-paced, work-friendly environment. They will prepare and cook for a hot bar, soup station and Grab-and-Go meals, occasionally assisting with our salad bar, wraps, sandwiches and the Café. We are seeking an individual who has experience in the food service industry, whose values align with the Co-op’s Mission & Values, and has a strong sense of community.

Responsibilities & Duties (other duties may be assigned):

· Cook and help prep fresh food menu items in cooperation with the rest of the kitchen staff in a fast-paced environment

· Ensure ingredients and final products are fresh

· Follow and properly execute recipes, including measuring, weighing and mixing ingredients

· Maintain a clean and safe work area via supervisor instruction and applicable health, safety and food handling regulations, including handling utensils, equipment and dishes

· Handle and store ingredients and food

· Embrace teamwork within the Co-op, creating a positive, vibrant work environment

Skills and Requirements:

· At least 3 years of cooking experience in a fast paced environment

· Must be at least 18 years of age or older

· A desire to continuously learn and grow with the Co-op

· Excellent verbal communication and organizational skills

· Excellent knife skills

· Ability to work independently and with a team

· Must love food!

· (Preferred) Food Safety certification

Physical Requirements:

· Must be able to stand up to eight hours a day

· Must be able to lift at least 40 pounds at a time independently or with assistance on an occasional to frequent basis

· Ability to use fine motor skills

· Ability to adapt to changes in temperature due to opening doors, coolers, and freezers, and due to working near ovens, stoves, and open flames

· Ability to bend, stoop, reach, crouch, walk, kneel, push, pull and twist repeatedly

· Ability to work in a fast-paced environment

Job Type: Full-time

Pay: $17 - $18 per hour

Berkshire Food Co-op (“BFC”) Wellness Buyers are valuable assets to the Wellness Team. They order and manage products for the wellness department, work and communicate with vendors, and make purchases based on the demand from the Co-op’s owners while complying with the BFC Food Policy. Buyers are responsible for overseeing their department and supply needs, and determining what products will improve the department’s sales numbers. They are committed to excellence in retail and service standards, ensuring smooth, safe and efficient operations, and curating exceptional customer experience. They work to achieve the collective goals of the organization and support the Ends, Vision, Culture and Values of the Co-op. 

Job Responsibilities 

Specific responsibilities to the Wellness Buyer position include but are not limited to: 

Customer Service 

· Work effectively with customers, vendors and team members in a high volume setting and provide an outstanding ability to listen and communicate efficiently 

· Practices a total store approach to customer service, responds promptly to customer service questions and needs; appropriately utilizes communication methods (walkie, phone, etc.) when answer is unknown or to communicate with other Team Members 

· Is always respectful, greets and acknowledges customers with a welcoming attitude

· Offer samples and suggestions for purchase and nutrition information to customers

· Is educated about BFC Wellness products, the BFC Food Policy, and is familiar with the store layout; providing customers with direction of where to locate specific items, utilizes communication methods (walkie, phone, etc.) when the answer is unknown 

· Offers BFC Wellness product suggestions to customer needs and explains the benefits and purposes of the product; educate customers in product selection and information

· Actively listens to customer complaints, seeking to understand problem/concern/complaint; brings issues to supervisors, management and Persons in Charge as needed 

· Receives and answers telephone calls, directs the call to the appropriate contact 

Product Purchasing, Selection, and Production 

· Purchases, receives and stocks wellness products; assists with other Wellness team members with receiving and stocking products 

· Communicate regularly with all department Team Members regarding product deliveries

· Manage relationships with vendor accounts 

· Ensure orders are placed within established time frames 

· Ensure credits are requested, and follow up to insure compliance 

· Review invoices for accuracy with the assistance of the Receiving Coordinator and Center Store Leadership 

· Seeks approval from the Center Store Manager and/or Center Store Assistant Manager before purchasing product that has not been stocked at the Co-op previously 

· Researches and ensures products abide by the BFC Food Policy 

· Complies with Co-op standards of operation and production procedures, as well as those of all applicable regulatory agencies, and ensures on a daily basis that all products are prepared and presented in accordance with Co-op standards 

Merchandising 

· Plan and maintain attractive, fully stocked and rotated (and faced, where applicable) sections

· Ensure that shelves and displays are regularly replenished and rotated according to current pars and inventory; follows the first-in-first-out (FIFO) rotation procedure and departmental & store standards of display production and maintenance 

· Help set up and maintain seasonal displays 

· Make sure certain products are correctly signed with display labels, tags, allergenics, & special diets labeling; ensure accurate, up-to-date prices are reflected on all tags and signage

· Ensure department display areas are maintained in a clean, orderly condition meeting BFC standards 

· Stocks displays fully without overcrowding; faces items on shelves maintaining integrity of all sets 

· Check for out-of-dates and record shrink; review shrink log and direct adjustment of orders accordingly 

Department Maintenance 

· Keep displays, department areas, and workstations are clean and orderly condition; reminds staff of department maintenance procedures and standards 

· Advise PICs of equipment repair or replacement needs; if broken equipment will affect business operations, communicate this to the store so they can effectively inform customers

· Follows the established cleaning procedures are followed; participate in the cleaning schedule during downtime 

· Follows safety procedure in regards to spills, broken glass and broken equipment

· Follows department checklist depending on assigned shift 

· Participate in inventory counts 

Financial Performance 

· Reviews margins, sales numbers, cost of profitability, etc. with Center Store Manager and Center Store Leadership team to understand market trends and analysis reports 

· Maintain records, including accurate shrink and purchase logs 

Additional Requirements and Conditions 

· Acts as a mentor for new wellness hires 

· Attend all assigned trainings to gain a further in-depth knowledge of specific aspects that contribute to your role 

· Perform duties in a safe manner; follow safety procedures and promote a safe work environment; help identify where the safety in daily operations and/or work environment can improve 

· Consistently stays busy during slower periods of time and is proactive in finding work to do

· Abide by policies and procedures outlined in the BFC Employee Handbook and other related documents 

· Is consistently at work and on time, ensuring work responsibilities are covered when absent through communication with the Center Store Manager and Center Store Assistant Manager

· Practice dependability by following instructions and practicing good time management by completing assigned tasks in a timely manner 

· Perform other job-related tasks as assigned by the Center Store Manager, Assistant Manager, and Supervisor 

Qualifications / Skills 

· High School Diploma or equivalent 

· 2+ years of Wellness or relative retail experience 

· Strong customer service skills 

· Good negotiating skills to get the best goods for the correct prices 

· Outstanding sales abilities to sell items to customers 

· In depth knowledge of wellness, supplements and organic food/product information

· Strong oral and written communication skills 

· Strong organizational skills with attention to detail 

· Ability to calculate figures and amounts such as percentages, measurements, etc.

· Ability to speak, read, write, and understand the primary language(s) used in the workplace

· Ability to read and interpret documents like training materials, spreadsheets, reports and operating instructions 

· Ability to work both independently and as part of a team 

· Computer literate (Windows, Microsoft 360) with the ability to learn and train others in the use of new technologies 

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Individuals may need to sit or stand as needed; the ability to stand and walk for prolonged periods is required. May require repeating the same movements level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to stock shelves, store materials throughout the workday. 

· Must be able to stand up to eight hours a day 

· Must be able to lift at least 40 pounds at a time independently or with assistance on an occasional to frequent basis 

· Ability to use fine motor skills 

· Ability to adapt to changes in temperature due to opening doors, coolers, and freezers, and due to working near ovens, stoves, and open flames 

· Ability to bend, stoop, reach, crouch, walk, kneel, push, pull and twist repeatedly

· Ability to work in a fast-paced environment 

· Ability to work with knives 

· Ability to lift product overhead and/or to climb ladders with product 

· Ability to climb stairs 

· Ability to read small print 

· Ability to write notes, emails, and items of a similar nature on a computer, touch screen, or by hand 

· Ability to tolerate exposure to noise from machinery and the general environment

· Ability to remember product placement and back stock